---
title: Webhook & Polling Fulfillment Tracking | Engage2Reward™ Gift Card API | GiftCard Partners
description: Track reward fulfillment in real time using webhooks or polling. The Engage2Reward™ Gift Card API provides reliable status updates to ensure accurate delivery tracking and system integration.
---

Webhook & Polling Fulfillment Tracking

Getting Started

- [Introduction](https://developers.giftcardpartners.com/docs/introduction?hsLang=en)
- [Quickstart](https://developers.giftcardpartners.com/docs/quickstart?hsLang=en)
- [Authentication](https://developers.giftcardpartners.com/docs/authentication?hsLang=en)
- [Sandbox / Stage](https://developers.giftcardpartners.com/docs/sandbox?hsLang=en)

Core Guides

- [Products](https://developers.giftcardpartners.com/docs/products?hsLang=en)
- [Orders](https://developers.giftcardpartners.com/docs/orders?hsLang=en)
- [Delivery Types](https://developers.giftcardpartners.com/docs/delivery-types?hsLang=en)
- [Webhooks](https://developers.giftcardpartners.com/docs/webhooks?hsLang=en)
- [Error Handling](https://developers.giftcardpartners.com/docs/error-handling?hsLang=en)
- [Product Field Glossary](https://developers.giftcardpartners.com/docs/product-field-glossary?hsLang=en)

More

- [Resources](https://developers.giftcardpartners.com/docs/developer-resources?hsLang=en)
- [Use Cases](https://developers.giftcardpartners.com/use-cases?hsLang=en)
- [API Reference](https://developers.giftcardpartners.com/reference?hsLang=en)

Monitor reward order status with real-time webhooks or polling to track fulfillment through completion.

## Overview

Common tracking scenarios include:

- Monitoring reward delivery status
- Handling asynchronous order completion
- Updating internal systems when fulfillment is complete
- Tracking large or bulk order progress
- Ensuring reliable reward delivery

Instead of relying only on immediate responses, systems can track fulfillment through events or periodic checks.

## How the API is Used

- Receive real-time notifications via webhook using FulfillmentComplete
- Poll order status using the Orders endpoint
- Track order lifecycle from Pending to Completed
- Integrate fulfillment updates into your system workflows

## Example Workflow

- Your system submits an order via the API
- The API processes the order and may do so asynchronously
- A webhook is triggered when fulfillment is complete
- Alternatively, your system polls the order status
- Your system updates based on the final status

## API Integration Flow

### API Integration Flow

1

Authenticate

`POST /v1/Tokens`

→

2

Send order

`POST /v1/Orders`

→

3

Receive webhook

`FulfillmentComplete event`

→

4

Or poll status

`GET /v1/Orders/{id}`

## Example Request

JSON

Copy

```
{
  "Type": "DigitalDelivery",
  "LineItems": [
    {
      "ProductId": "CVS",
      "Value": 20,
      "Quantity": 1,
      "DigitalDeliveryAddress": {
        "Email": "user@email.com"
      }
    }
  ],
  "WebhookSettings": {
    "FulfillmentComplete": "https://yourapp.com/webhook"
  },
  "PONumber": "TRACK-18001"
}
```

## Delivery Options

- **DigitalDelivery** – Track digital fulfillment status
- **Links** – Monitor claim link generation
- **PhysicalShipment** – Track shipment-related fulfillment progress

## Benefits

- Provides real-time or on-demand visibility into order fulfillment
- Supports reliable system updates for asynchronous orders
- Improves operational transparency
- Helps ensure rewards are fully delivered before downstream actions

## Compliance Considerations

- Secure and validate webhook endpoints
- Log tracking events for audit purposes
- Implement retry-safe handling for duplicate notifications

## Common Program Types

- Asynchronous order workflows
- Bulk reward programs
- Enterprise system integrations
- Operational monitoring and fulfillment tracking

## Related Use Cases

- [Asynchronous Order Processing](https://developers.giftcardpartners.com/use-cases/asynchronous-order-processing?hsLang=en)
- [Send Rewards via API](https://developers.giftcardpartners.com/use-cases/send-rewards-via-api?hsLang=en)
- [Bulk Gift Card Distribution](https://developers.giftcardpartners.com/use-cases/bulk-gift-card-distribution?hsLang=en)